Frequently asked questions
What can I do without signing in?
Read the docs, browse the marketplace and view public app descriptions. Installing, purchasing and managing your apps require sign-in.
Why is an app pending sync?
A cloud installation record exists, but this browser has no usable local app yet. Confirm PluginX is installed, enabled and allowed to run user scripts, then follow the sync prompt in My apps.
After a fresh extension installation, refresh the page or check again. Wait for detection instead of repeatedly clicking Install.
Why does an installed app not appear on a page?
Check these in order:
- PluginX is installed and enabled.
- Allow user scripts is on in extension details, and you have checked again after changing it.
- You are signed in and the app has been installed and synced locally.
- The app is enabled and supports the current website.
- The purchase and access permissions remain valid.
Reopen the target page. If the issue persists, send feedback with the URL, steps and error message.
Why is script permission missing when PluginX is enabled?
The main extension toggle and user script permission are separate. Open edge://extensions or chrome://extensions, open PluginX details and enable Allow user scripts. Return to the portal and refresh or select Check again.
If the toggle is missing, see the permission illustration and version notes.
Do I need to purchase again on another device?
Sign in to the same account to access its purchase and installation records. The new browser still needs PluginX, user script permission and app sync. Validity is shown on the app and order pages.
Why are AI calls limited when I have credits?
Check the app budget as well as the account balance. Team allowances, member limits and seats may also apply. Follow the request's error message and see Credits and subscriptions.
Where do I redeem an activation code?
Open My account → Credit details → Redeem code. After redemption, confirm the allocation appears in your credit list.
Why is Sales center missing?
Sales center requires creator access. Apply in My apps → Manage creations or refresh the review status. Administrator status alone does not grant creator access.
Do creators still need a QR code or activation code?
Creator access is granted by application review or administrator authorization. See Become a creator and complete the form.
Why did a private or team app disappear?
The author may have changed visibility, disabled or deleted a private link, or your team membership may have changed. Related installations are withdrawn when access ends. Contact the author or team administrator.