Device sync
Cloud installation records and local browser apps are separate. An app may be Pending sync after changing devices, reinstalling PluginX or before syncing finishes.
Sync status
| Status | Meaning | Next step |
|---|---|---|
| Checking | The page is checking PluginX and local apps | Wait for the check |
| Pending sync | A cloud record exists, but no usable local app was found | Follow the sync prompt |
| Synced | The app is ready in this browser | Enable it and open a supported website |
A cloud record does not mean the app is running locally
Seeing an installation in My apps does not mean every browser has synced it.
Use a new device
- Install and enable the PluginX extension.
- Open its details and allow user scripts.
- Sign in to the same account and open My apps.
- Wait for detection, then sync any pending apps.
- Confirm the app is enabled and open a supported website.
Extension not detected
Confirm PluginX is installed and enabled in this browser. Refresh the portal or select Check again after installation or re-enabling. If PluginX is detected but script permission is missing, allow user scripts in its details, then check again.
Still not working after sync
Check user script permission, app status, website matching, purchase validity and access permissions. Changes to private or team access may also affect availability.
If the issue persists, send feedback with the app name, browser version, steps and error message.